Effective Date

July 2026

Bahgat Enterprises is committed to delivering high-quality products through reliable logistics, secure payment processing, and transparent customer policies. This page outlines our shipping, delivery, returns, refunds, payment methods, and website usage terms.

Shipping Policy

We carefully prepare every order to ensure products arrive in excellent condition.

Orders are typically processed within 1–2 business days after payment confirmation.

Once your order has been dispatched, you will receive shipping confirmation together with tracking information (where available).

Our logistics partners are selected to ensure safe, reliable, and efficient delivery.

Delivery Areas

We currently deliver products within:

• United Arab Emirates
• Egypt
• Selected international markets through authorized distributors

Delivery availability may vary depending on product type and destination.

Delivery Time

Estimated delivery times are:

• UAE: 2–5 Business Days
• Egypt: Depending on destination
• International Orders: Varies by country and customs procedures

Delivery estimates are approximate and may vary due to holidays, customs inspections, weather conditions, or logistics delays.

Delivery Charges

Shipping costs depend on:

• Delivery destination
• Product weight
• Package dimensions
• Shipping method

For many locations near our authorized distributors, standard delivery may be provided without additional charges.

Additional delivery fees may apply depending on the destination and selected delivery service.

Shipping costs are calculated during checkout.

Receiving Your Order

Customers are responsible for ensuring someone is available to receive the shipment at the delivery address.

For products requiring refrigeration or immediate handling, customers should carefully follow the storage instructions provided with the product.

Packaging

Every shipment is professionally packed using appropriate protective materials to ensure products arrive safely.

Where required, temperature-sensitive products are packaged using specialized insulated solutions.

Order Processing

Orders begin processing immediately after successful payment.

Because many of our products are prepared specifically for shipment, submitted orders generally cannot be modified or cancelled once processing has started.

Returns & Refund Policy

Customer satisfaction is important to Bahgat Enterprises.

Due to the nature of certain products, returns are accepted only under specific circumstances.

Returns or replacements may be approved if:

• The incorrect product was delivered.
• The product arrived damaged.
• The product contains a manufacturing defect.
• The product was tampered with before delivery.
• The order arrived in an unusable condition caused during transportation.

Customers should report any issue within 48 hours of receiving the order and provide supporting photographs where applicable.

Non-Returnable Products

For safety, hygiene, or product integrity reasons, some products cannot be returned after delivery unless they are defective or incorrectly supplied.

Refund Policy

When a refund is approved:

• Refunds are issued using the original payment method.
• Processing time typically ranges between 10–45 business days, depending on the customer’s bank or payment provider.

Shipping charges may not be refundable unless the error was caused by Bahgat Enterprises.

Order Cancellation

Orders may only be cancelled before processing begins.

Once production, preparation, or shipping has started, cancellation requests may no longer be possible.

Secure Payments

Bahgat Enterprises uses secure payment technologies to protect every transaction.

Our website utilizes:

• SSL Encryption
• Secure Payment Gateways
• PCI-compliant payment processing
• Fraud prevention technologies

We do not store your credit or debit card information on our servers.

Accepted Payment Methods

We currently accept:

• Visa
• Mastercard
• PayPal (where available)
• Additional payment methods depending on your country

All online transactions are processed through secure payment providers.

Customer Responsibilities

Customers agree to:

• Provide accurate billing and shipping information.
• Maintain the confidentiality of their account credentials.
• Ensure payment information is valid.
• Comply with all applicable laws while using our website.

Age Requirement

Users under the age of 18 may not register an account or complete purchases without the supervision of a parent or legal guardian.

Data Protection

Bahgat Enterprises values your privacy.

We never:

• Sell personal information
• Rent customer information
• Share payment information with third parties

Customer data is processed according to our Privacy Policy.

Third-Party Services

Some services, including payment processing and logistics, are provided by trusted third-party partners.

These providers operate under their own privacy and security policies.

Governing Law

The use of this website and all purchases made through it are governed by the applicable laws of the country in which Bahgat Enterprises or its authorized regional entity operates.

Any disputes shall be resolved before the competent courts within the applicable jurisdiction unless otherwise required by law.

Policy Updates

Bahgat Enterprises reserves the right to update this policy at any time to reflect changes in regulations, business practices, or service improvements.

The latest version will always be published on this page together with the effective date.

Contact Us

If you have questions regarding shipping, payments, refunds, or your order, please contact our customer support team through our Contact Us page.